Quality guarantee


The mission I have formulated to undertake for myself in my consultancy business is


This is of course easier said than done, but never the less worthwhile striving for, with or without the aid from an external consultant. I specifically pay attention to three things in my work;

  • The will to develop exists as an inherent driving force on every level in a human system, like an organization. The best way to release it is to weaken the restraining forces, rather than increasing the driving ones.
  • Changes have to be recognised and take place on three levels; within the individual person, between individuals and on the organizational level. If and when this happens simultaneously, change will be more sustainable.
  • The effect of what is achieved should not only be measured in terms of doing more of the right things or of doing things more rightly, but also in the sense of being at your best on a personal level.

Co-creative dialogue is an expression which catches both how I wish to function in my consultancy role as well as what I want to reinforce in the organizations with which I work. The dialogue part puts focus on the exchange between the involved people and the co-creative part aims towards the common responsibility for creating the anticipated results.

Customer-friendly service


As a consultant I often switch perspective between the whole and its parts, or from within/from outside, or top/bottom. Changing viewpoint helps to see limitations and opens up for creativity.

With a system-orientated approach I find it easier to understand and work with the development processes in the organization viewed as human system. The challenge for the organization is to develop its capacity to integrate its differences and different stakeholder views, in order for a shared sense of purpose and direction to emerge.

The bicycle model (above) is another way of looking at the organization as a system. 

The front wheel symbolizes, with its direction, the strategic choice; the back wheel, with its complex gears, represents the structure and processes of the organisation. On the saddle the cyclist sits using his hands to keep steering in the right direction and with his feet he provides power to the pedals and gears to keep enough speed. 

Together the three parts are combined into a solid whole – the business, the technique and the human – which needs to co-operate in order to reach the destination. Like any organization.